E' Nella Borsa

• Price Guarantee
• Sales Tax
• Backorder Policy
• Returns and Exchanges Policy
• Payment Options
• Shipping Information
• Delivery Time
• Terms and Conditions
• Secure Orders Online

Price Guarantee TOP

E Nella Borsa strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. Some exclusions may apply to our price match policy, as some of our designer lines are unable to be discounted under any circumstances. Please call with any questions.

Sales Tax TOP

No sales tax will be charged to delivery locations outside of the state of California. E Nella Borsa is, however, required to collect 9.75% sales tax on all orders shipped to a California address.

Backorder Policy TOP

Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified immediately of the expected ship date of that item. No charge will be incurred until your order is available to ship. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to customercare@enellaborsa.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.

Returns and Exchanges Policy TOP

E Nella Borsa is dedicated to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 30 days of receipt of the item. Simply call us within 30 days of receipt of the item and we will give you a return authorization number, which is valid for 10 business days. Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.

·         Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.

·         Personalized, custom designed furnishings and all other "custom made" items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may do so within 2 business days of your original order date.

·         Returned furniture items may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. Furniture must be returned in the original packaging. Please contact us if you have any questions.

·         All sale items are final sale

If you have any questions regarding our policies, feel free to contact us at customercare@enellaborsa.com or at 1.800.518.9316

Payment Options TOP

We accept credit card payments from Visa, MasterCard, Discover and American Express via PayPal.

Shipping Information TOP

Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via ground shipping within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Some of our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, please contact our customer care department.

Delivery Time TOP

Because many products on enellaborsa.com are hand crafted and made-to-order, shipping times given in the product descriptions are estimates. We will always make every effort to expedite the manufacturing and shipping of items to you and will notify you promptly of any delays. E Nella Borsa cannot be held responsible for delays beyond the estimated delivery times given.

Terms and Conditions TOP

It is our top priority to choose products that are not only beautiful but also safe for your children. E Nella Borsa carries only high quality and well-crafted furnishings, linens and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on enellaborsa.com. Prices, availability and estimated delivery times are subject to change at any time. All sale items are final sale.

E Nella Borsa strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.

Secure Orders Online TOP

Orders placed on enellaborsa.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.